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Effective Date: 08/07/2025
Thank you for shopping with VOGUENEST INTERNATIONAL – FZCO. We are committed to delivering your beauty products safely and efficiently. Please review our shipping and delivery terms below.
1. Delivery Coverage
We currently deliver to all Emirates within the United Arab Emirates (UAE). International shipping is available to selected countries. Please check availability during checkout or contact our support team for assistance.
2. Delivery Timeframe
UAE Orders: 1–3 business days.
International Orders: 5–10 business days, depending on destination and customs clearance.
Note: Delivery timelines may be affected during holidays, promotional campaigns, or due to unforeseen events.
3. Shipping Charges
UAE Deliveries: Free shipping on orders over AED [insert amount]. A standard fee of AED [insert fee] applies to orders below that amount.
International Deliveries: Charges vary by destination and will be calculated at checkout.
4. Order Processing
Orders are typically processed within 24–48 hours of confirmation. Once shipped, a tracking number will be sent to your registered email or SMS.
5. Delivery Partners
We work with trusted courier services to ensure timely and secure delivery of your orders. Signature or OTP confirmation may be required upon delivery.
6. Failed Deliveries
If a delivery attempt fails due to incorrect address, unavailability, or refusal to accept the package, we will contact you for re-delivery. Additional delivery charges may apply in such cases.
7. Damaged or Missing Items
If your order arrives damaged or is missing items:
Notify us within 48 hours of delivery at support@vogue9est.com.
Provide your order number and clear photos of the packaging and products.
We will investigate and offer a replacement or refund where applicable.
8. Customs, Duties & Taxes (For International Orders)
Customers are responsible for any customs duties, taxes, or additional charges imposed by the destination country. We recommend checking with your local customs office for details.
9. Contact Us
For any questions or concerns about your shipment, please contact:
VOGUENEST INTERNATIONAL – FZCO
Email: support@vogue9est.com
Phone: +971 50 846 6369
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